FAQ
How many accounts can I register?

One valid mobile number can be registered with one RedPay Wallet account. 

How to ensure my account is secure?
  • Passcode is compulsory for every “pay out” transaction.
  • Your account will auto logged out after three failed attempts of passcode entry.
  • Never EVER enter your RedPay Wallet ID in any non-RedPay Wallet APP or site.
What are the compulsory details to provide during my registration?

Full name (as in NRIC, passport etc).

If I am below 12 years old, can I register for RedPay Wallet account?

No, you are not allowed.

If I am a foreigner, can I register the account?

Yes, as long as you have a valid Malaysian mobile number and a valid passport.

Do RedPay Wallet company keep my banking account details if I have used any of the facilities?

RedPay Wallet DOES not store any sensitive details including your bank account details

RedPay Wallet Limitation

The wallet spending limit is MYR1,000.00 per day and MYR2,500.00 per month

How do I top up my wallet

At the home screen, click Top Up, select your top-up amount and subsequently select your preferred payment channel including Online Banking from 15 banks.

How many times I can top up in a day?

Unlimited number of times as long as the total amount is within the wallet limit.

Can I add funds in different currencies?

No, you are not allowed.

What is my max number of transaction per day?

Unlimited number of transaction within the spending limit of RM1K / day and RM2,500 / month

How do I know the payment is successful?

There will be a receipt page shown in RedPay app

Can I delete my account?

Yes you can, please refer to this page.

How do I scan to pay?

Step 1

Tap on the “Scan” icon.

Step 2

Scan the merchant’s QR code.

Step 3

Input the amount and tap “Confirm”.

Step 4

Enter your PIN to verify.

How do I transfer money to other?

Step 1

Tap on the “Transfer” icon.

Step 2

Select the people your want to transfer.

Step 3

Input the amount and tap “Confirm”.

Step 4

Enter your PIN to verify.

How do I receive money from other?

Step 1

Tap on the “Transfer” icon.

Step 2

Click on the “Receive” tab and show it to your friends or share via the bottom button.

How do I make payment with QR code?

Step 1

Tap on the “Pay” icon.

Step 2

Place your QR code or barcode on the merchant’s scanner.