Privacy Policy for Redpay
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1. INTRODUCTION

The Personal Data Protection Act 2010 (“PDPA”) regulates the processing of Personal Data in commercial transactions in Malaysia. This policy informs you of your rights regarding your Personal Data that is being processed or will be collected and processed by us and the purposes of such processing. Your consent is required for the processing of your Personal Data.

This Privacy Policy explains what information is gathered, how it is used and stored, with whom it is shared, how you can opt out, and how you can modify your Personal

2. GLOSSARY

  • Account: An account you registered with us to access and/or use the Services.
  • Affiliate: An organization controlling, controlled by or under common control with us.
  • Appropriate Authority: Any government body, agency, or authority in Malaysia or relevant foreign countries.
  • Contest: Giveaways or contests organized by us or our Affiliate.
  • Mobile App: Any mobile application provided by us.
  • Other User: Any person using the Service through your Account.
  • Personal Data: As defined as in the PDPA.
  • PDPA: Personal Data Protection Act 2010.
  • Property: Services, Website, Social Media, and any other platforms owned and/or managed by us.
  • Services: Services provided through Mobile App, Website, Contest and/or other services by us.
  • us, we, our: 9R Leisure Sdn. Bhd. (Company No.: 202201016975 (1462672-W) and all its associates as well as subsidiaries or related companies .
  • user, you, yours: An individual accessing and/or using our Property.
  • Website: Any website owned and/or managed by us.

3. CHANGES

Our Privacy Policy may be updated periodically without prior notice. We encourage you to review our Privacy Policy regularly. Continued use of our property after any modifications signifies your acceptance of the revised terms.

4. PARENTAL ADVISORY

We do not enter into contracts with individuals under 18 years of age. If you are under 18, please obtain consent from a parent or legal guardian before using our Services. We shall not be liable for any loss or inconvenience to you for failing to obtain consent.

5. APPLICABILITY OF THIS PRIVACY POLICY

This Privacy Policy applies whenever you access or use our Property, including any related services, applications or platforms.

6. THE INFORMATION WE COLLECT

To provide our Services, offer products, respond to inquiries, and manage your Account, we may need to process your personal information, including but not limited to:

  • (a) Details provided on application forms, such as your name, address, date of birth, contact information, bank account details, and visa information (for non-Malaysians).
  • (b) Profile details, including your picture, gender, age, marital status, education, occupation, interests, and location data.
  • (c) Information obtained indirectly from third parties, where you have consented to disclosure.
  • (d) Personal identifiers such as biometrics, images, and signatures (both digital and physical).
  • (e) Data related to your financial standing, risk profile, and business interests.
  • (f) Communications and feedback for service improvements and issue resolution.
  • (g) Activity and usage data, including occupation, language, location, device ID, and customer activities on our Websites or platforms.
  • (h) Information on your habits, preferences, and interests from your use of our Services and related products.
  • (i) Other electronic data such as IP addresses, cookies, and location information from your usage of our Services.

We may collect information in the following ways:

  • (a) Through your relationship with us: This includes information you provide in application forms, during the registration and operation of your account, while using our products or Services or when participating in customer surveys, competitions, promotions, providing feedback, or lodging complaints.
  • (b) Verbal and written communications: We collect information from your communications with us and/or our authorized agents via SMS, phone or mobile devices, email, fax, mail, websites, browsers, social media and other communication channels.
  • (c) Account management and usage: Information is gathered through an analysis of how you manage and use your Account(s) with us, the transactions you carry out and the payments made to and from your Account(s), as well as your use of our products or Services.
  • (d) Governmental authorities and law enforcement agencies: We may obtain information from the Malaysia Department of Insolvency and other relevant government authorities and/or law enforcement agencies to ascertain your current and past financial standing.
  • (e) Credit reporting/referencing agencies: We may collect information from credit reporting or referencing agencies, including but not limited to the Central Credit Reference Information System (CCRIS), Financial Information Services (FIS), and other bureaus or agencies established by Bank Negara Malaysia, its subsidiaries, or any other relevant authorities, as well as from other financial institutions.
  • (f) Claims and reconciliation documents: Information may be obtained from refund, settlement, or reconciliation claims and related documentation.
  • (g) Website and mobile application data: When you visit our Websites and/or download our Mobile App, we may collect information such as your device’s IP address and other data obtained through cookies.

7. USE OF YOUR PERSONAL DATA AND INFORMATION

We may use your Personal Data for the following purposes:

  • (a) To process your registration, orders, applications, feedback, or complaints.
  • (b) To provide a personalized experience on our websites.
  • (c) To manage your accounts, process refunds, and conduct credit checks.
  • (d) To understand and meet your product and service needs.
  • (e) To market products, services, and offers from us and third-party partners via various communication channels.
  • (f) To improve, test, and develop new products or services.
  • (g) To notify you of benefits, changes, or promotions.
  • (h) To conduct customer service, research, and satisfaction surveys.
  • (i) To respond to inquiries, resolve disputes, and protect our rights or Property.
  • (j) To update and improve the accuracy of records.
  • (k) To anonymize or aggregate data for reports and statistics.
  • (l) To assess financial risks, conduct anti-money laundering checks, and comply with legal obligations.
  • (m) To enforce our rights, including debt recovery and legal compliance.
  • (n) For any other purpose that is required or permitted by any law, regulations, guidelines and/or the order of any court and/or relevant regulatory authorities.

8. DISCLOSURE OF YOUR PERSONAL DATA

In providing our products and services, and for purposes outlined in this Privacy Notice, you consent to us disclosing your information to:

  • (a) Our subsidiaries and affiliates;
  • (b) Our agents, affiliates, service providers, contractors, merchants, business partners, and professional advisers;
  • (c) Banks, financial institutions, and organizations processing transactions;
  • (d) Companies providing value-added services or assisting in product communication;
  • (e) Regulatory authorities, depositories, insolvency departments, and debt recovery agents;
  • (f) Any person under confidentiality obligations to us;
  • (g) Your authorized advisers (accountants, lawyers etc.);
  • (h) Individuals you authorize to act on your behalf;
  • (i) Parties involved in fraud investigations or legal enforcement; or
  • (j) Government bodies, law enforcement, regulatory bodies and courts.
  • (k) any person connected to the enforcement or preservation of any of our rights under your agreement(s) with us, subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to us (whether in or outside Malaysia). The afore-mentioned third parties may in some instances be located outside of Malaysia.

9. THIRD PARTY SERVICES

Our Websites, products, applications and Services may contain links to third-party websites, products, and services. Additionally, our products and Services may incorporate or offer third-party products or services. The collection and handling of information by these third parties, which may include location data or contact details, are governed by their own privacy practices. As such, third-party websites linked through our platforms are not covered by our privacy policy. We encourage you to review the privacy policies of these third-party sites before using their links or applications. Please exercise caution when entering any personal information online. We disclaim any responsibility or liability for the practices or content of such third-party sites.

10. COOKIES

We use cookies (or similar technologies) for various purposes, including storing your preferences for specific types of information or products, conducting further analysis to enhance our products and services, and personalizing your experience.

11. OPTING-OUT, CHANGE, UPDATE OF AND ACCESS TO YOUR PERSONAL DATA

You have the right to opt-out, modify or update your Personal Data by contacting us directly. We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected. If you wish to access, correct, or delete your Personal Data, please reach out to us in accordance with our contact procedures.

If you wish to request that we no longer use your Personal Data or limit the usage of your Personal Data in anyway whatsoever, you may contact us which the details are stipulated in Clause 13. However, please note that we may not be able to proceed with the provision of the relevant product or Services and you may not be able to use such product and Services thereafter.

12. RETENTION OF PERSONAL INFORMATION

We will retain your personal information in accordance with this Privacy Policy and/or the terms and conditions of your agreement(s) with us for the duration of your relationship with us, while your account remains active, or as necessary to provide you with our services and products. We may also retain your information as needed to fulfill our obligations to you, enforce or defend the interests of us and/or our customers, or as required by applicable law and our data retention policies.

13. SECURITY

We take extensive precautions, including administrative, technical, and physical measures, to safeguard your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We are committed to protecting your personal information and ensuring its accuracy. We implement reasonable physical, administrative, and technical safeguards to prevent unauthorized access, use, and disclosure. Additionally, we regularly review and update our security measures to ensure they remain current and effective in protecting your personal information.

14. CONTACT

We can assist you in accessing and correcting your personal information held by us.

If you wish to access your personal information in our possession, or if you believe that such personal information is inaccurate, incomplete, misleading or outdated, you may make a request via:

Email: operation@redpay.com.my
Contact No.: +603 5037 8999
Address: 9R Leisure Sdn. Bhd., 28F, Block D, Soho 2, Empire Damansara, Jalan PJU 8/8A, Damansara Perdana, 47820 Petaling Jaya, Selangor.

15. LANGUAGE

In case of any conflict between the English and Malay versions of this Privacy Policy, the English version shall prevail.