Privacy Policy for Redpay

1.WHAT IS THIS PRIVACY POLICY ABOUT

The Personal Data Protection Act 2010 (PDPA) regulates the processing of Personal Data in commercial transactions in Malaysia. This policy informs you of your rights regarding your Personal Data that is being processed or will be collected and processed by us, Redpay (under 9R Leisure Sdn Bhd), and the purposes of such processing. Your consent is required for the processing of your Personal Data.

This Privacy Policy explains what information is gathered, how it is used and stored, with whom it is shared, how you can opt out, and how you can modify your Personal Data held by us.

2. GLOSSARY

  • Account: An account you registered with Redpay to access and/or use the Services.
  • Affiliate: An organization controlling, controlled by, or under common control with us.
  • Appropriate Authority: Any government body, agency, or authority in Malaysia or relevant foreign countries.
  • Content: All forms of text, graphics, video, audio, and other data managed and/or provided by us.
  • Contest: Giveaways or contests organized by us or our Affiliate.
  • e-KYC: Electronic process to validate the identity of a user.
  • Law: Any applicable laws, statutes, regulations, or directives.
  • Mobile App: Any mobile application provided by Redpay.
  • Other User: Any person using the Service through your Account.
  • Personal Data: Defined as in the PDPA.
  • PDPA: Personal Data Protection Act 2010.
  • Property: Services, Website, Social Media, and any other platforms owned and/or managed by us.
  • Post/Posted: To publish, display, submit, and/or upload.
  • Services: Services provided through Mobile App, Website, Contest, and/or other services by Redpay.
  • Social Media: Accounts such as Facebook, LinkedIn, Twitter, Instagram, Google, or other social media.
  • us, we, our: Redpay (under 9R Leisure Sdn Bhd), and/or any of our Affiliates.
  • user, you, yours: An individual accessing and/or using our Property.
  • User Generated Content: Any material, data, or information Posted by you or a user.
  • Website: Any website owned and/or managed by us.

3. CHANGES

Our Privacy Policy may change from time to time without notice. Please review our Privacy Policy periodically. Continued use of our Property after any changes indicates your agreement with the revised terms.

4. PARENTAL ADVISORY

We do not contract with individuals under 18 years old. If you are a child, please obtain permission from a parent or guardian before using our services.

5. WHEN IS THIS PRIVACY POLICY APPLICABLE TO YOU

This Privacy Policy is applicable when you access and/or use the Property.

6. THE INFORMATION WE COLLECT

We collect information in two ways:

  • Personal Data Provided by You or a Third Party: Information such as name, gender, ID, passport number, email, phone number, etc.
  • Information from Your Use of the Property: Device-specific information, search queries, usage data, etc.

7. USE OF YOUR PERSONAL DATA AND INFORMATION

We use your Personal Data for purposes such as assessing your application, conducting e-KYC, administering your Account, and other related purposes.

8. DISCLOSURE OF YOUR PERSONAL DATA

We may share your Personal Data with Affiliates, Appropriate Authorities, Authorized Third Parties, and in the event of business transfers. We do not sell your Personal Data.

9. THIRD PARTY SERVICES

We are not responsible for the privacy practices or content of third-party services linked to our Property. Please review their privacy policies.

10. COOKIES

We use cookies to track and store information about your use of the Property. Third-party services may also use cookies.

11. DIAGNOSTIC AND USAGE DATA

We collect diagnostic and usage data to improve the quality and performance of our Property. This data is submitted anonymously.

12. OPTING-OUT, CHANGE, UPDATE OF AND ACCESS TO YOUR PERSONAL DATA

You may opt-out, change, or update your Personal Data by contacting us. We maintain your Personal Data as long as necessary for the purposes collected.

13. SECURITY

We implement security measures to protect your Personal Data. However, communications over the Property may be subject to third-party interception.

14. TRANSFERRING YOUR PERSONAL DATA AND INFORMATION OUTSIDE OF MALAYSIA

Your Personal Data may be transferred to Affiliates or Authorized Third Parties located outside Malaysia. By using our Property, you consent to such transfers.

15. CONTACTING REDPAY

If you have questions about the Property or your Personal Data, please contact us at:

Redpay (under 9R Leisure Sdn Bhd)
28F, Block D, Soho 2, Empire Damansara, Jalan PJU 8/8A, Damansara Perdana, 47820 Petaling Jaya, Selangor
+603 5037 8999
operation@redpay.com.my

16.LANGUAGE

In case of any conflict between the English and Malay versions of this Privacy Policy, the English version shall prevail.